Having picked up a 2nd Gen nano last Saturday from my local Apple Store (the same one where my fellow blogger Ash had trouble getting his MacBook repaired!) I thought I would share my thoughts on it, particularly since it is the first iPod I’ve owned.
Soon after announcing iTunes 7 at Apple’s Showtime event, users started reporting problems with the software. The most talked about issue with iTunes so far seems to be that of distorted/scrambled playback, mainly on iTunes for Windows. This has made the iTunes 7 experience so bad for some that they decided to revert back to iTunes 6.0.5.
I sent my MacBook in for repairs over 3 weeks ago now and besides the inconvenience of being without a computer for this long, I’ve been very disappointed with the service. Specially so in the Apple Store through which I sent my repair. I was initially told the repair would take a week but it ended up taking them 24 days! During this time I was mislead/misinformed several times by the Genius at The Apple Store. This lead to extreme disappointment and frustration on my part.
During this time, I also explained that I desperately needed a computer to work and insisted that they loan me a notebook or offered me a replacement/refund for my MacBook but my request was promptly declined each time!
In addition, I also emailed Apple’s PR (Janette Barrios) person for the MacBook explaining my situation, the inconvenience it caused me and why I desperately needed a computer to work on.
Today, 17 days since my email to Janette Barrios, I still don’t have a reply.
Apple may design great products but they have a lot to learn from Dell about customer service!
If you are interested in the details of my Apple doesn’t Care/Store experience, read on for a chronological list of events relating to my repair.
24 days after I dropped my MacBook at my local Apple Store, it has finally been repaired.
This is a quick and easy trick to get your spelling correct before you even type a whole word! Simply type the first few letters of the word whose spelling you’re not sure about and hit the ‘esc’ key. For instance, typing the letters ‘disap’ will quickly help you figure out whether you spell the word disappointment with a a single ‘p’ or with two ‘p’s.