A week with the 8GB nano

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A week with the 8GB nano

Having picked up a 2nd Gen nano last Saturday from my local Apple Store (the same one where my fellow blogger Ash had trouble getting his MacBook repaired!) I thought I would share my thoughts on it, particularly since it is the first iPod I’ve owned.

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The buggy iTunes 7

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Soon after announcing iTunes 7 at Apple’s Showtime event, users started reporting problems with the software. The most talked about issue with iTunes so far seems to be that of distorted/scrambled playback, mainly on iTunes for Windows. This has made the iTunes 7 experience so bad for some that they decided to revert back to iTunes 6.0.5.

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Horrendous Apple Repair Experience

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Photo by Jonas Thomén

I sent my MacBook in for repairs over 3 weeks ago now and besides the inconvenience of being without a computer for this long, I’ve been very disappointed with the service. Specially so in the Apple Store through which I sent my repair. I was initially told the repair would take a week but it ended up taking them 24 days! During this time I was mislead/misinformed several times by the Genius at The Apple Store. This lead to extreme disappointment and frustration on my part.

During this time, I also explained that I desperately needed a computer to work and insisted that they loan me a notebook or offered me a replacement/refund for my MacBook but my request was promptly declined each time!

In addition, I also emailed Apple’s PR (Janette Barrios) person for the MacBook explaining my situation, the inconvenience it caused me and why I desperately needed a computer to work on.


Today, 17 days since my email to Janette Barrios, I still don’t have a reply.


This led me to think back to a few years ago when I needed my Dell laptop repaired. I can recall Dell sending out an engineer to my house the very next day to fix the issue there and then!


Apple may design great products but they have a lot to learn from Dell about customer service!

If you are interested in the details of my Apple doesn’t Care/Store experience, read on for a chronological list of events relating to my repair.

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My RSS MacBook finally repaired

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24 days after I dropped my MacBook at my local Apple Store, it has finally been repaired.


I have used it for about 8 hours since picking up the repair and have not had any problems so far. However considering that the random shut down issue is one that typically doesn’t surface until after a few months of use, it will take me a good few months before I could say for certain whether Apple fixed the problem or not.

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Get your spelling right with OS X

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This is a quick and easy trick to get your spelling correct before you even type a whole word! Simply type the first few letters of the word whose spelling you’re not sure about and hit the ‘esc’ key. For instance, typing the letters ‘disap’ will quickly help you figure out whether you spell the word disappointment with a a single ‘p’ or with two ‘p’s.

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Random Shutdown in The Apple Store

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I visited the Apple Store in Birmingham (UK) last Tuesday to pick up my repair, which I was told would be ready by then. But to maintain the scum level of service on offer at this store, nobody knew where the MacBook was although they said to me it had been repaired and ready to be sent back since Thursday 7th September.

So I called Apple Care myself to investigate. After 30 minutes wait on the phone, I finally got through to someone who insisted that contrary to what I was told in the Store, my MacBook is still awaiting parts and won’t be ready for another week still.

It’s 3 weeks today since I left my MacBook at The Apple Store and I still don’t have it back although the Apple not so Genius said it would be ready within 1 week. I have officially filed a complaint about this whole situation with Apple Care on the phone yesterday. It’ll be interesting to see what Apple has to say…

With a large number of MacBooks affected by this, Apple is still very quiet although MacBooks in their own stores are suffering from the issue.

Video after the jump.

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It’s Showtime

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Apple’s Showtime event took place across the pond in San Francisco at 18 00 BST (British Summer Time) yesterday. Steve Jobs’ keynote from the Showtime event is available to view as a webcast on the Apple website.

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It’s Showtime at the iTunes Music Store (UK)

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Apple sends memo to service providers

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According to AppleInsider, a memo has been sent to its service providers mandating that MacBooks affected by the Random Shut Downs be repaired with a matching logic board and heat sink.

More after the jump.

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Apple pockets over $370,000 on faulty MacBooks

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Less than a week after starting the MacBook RSS List, macbookrandomshutdown.com already has over 330 registered users and the numbers are climbing. The total cost of those MacBooks is over $370,000! And this is an estimate based on a conservative price of $1,100 per MacBook. And as Matthew so clearly puts it:


While this is the money we have paid to Apple, it no where near represents the time, frustration and lack of productivity we have all lost with our Random Macbook Shutdowns over the past 3-4 months


Apple, do you care?

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